Effective Date: 22nd June, 2024
1. Introduction
Welcome to Cluix Pvt. Ltd. (“Cluix”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy describes our practices when you interact with our website, mobile applications, or other digital services (“Services”).
2. Information We Collect
We collect both personally identifiable information and non-personal usage data through direct input and automatic technologies. The categories of data we collect include:
- Personal Information: Name, email address, phone number, billing and shipping addresses, payment information (collected via third-party secure gateways)
- Automatically Collected Information:
- Usage Data: Traffic logs, session duration, feature interactions, accessed resources, search queries, clicks, and page order.
- Device & Connection Information: IP address, browser type, OS, connection type/speed, device ID, screen resolution, and carrier info.
- Stored Files & Metadata: Access to media/document metadata with explicit permission to enhance functionality.
- Mobile Application Data:
- Installed apps data for personalized experience.
- Device identifiers (e.g., Android ID, IDFA) for session tracking.
- Online/offline app status.
- Location Data: Real-time data (lat/lng/alt/timestamp) for personalized services. You may disable GPS anytime.
- Last URL Visited: To understand behavior and enhance marketing effectiveness.
- Preferences & Settings: Language, time zone, display options.
3. How We Use Your Information
- To process and fulfill orders or service requests
- To improve and personalize your experience
- To offer relevant content and product recommendations
- To monitor app performance, fix issues, and improve security
- To provide customer support and address your inquiries
- For analytics and marketing (where permitted by law)
- To comply with legal obligations and prevent fraud
4. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
- Service providers and partners involved in payment processing, analytics, hosting, logistics, or support functions.
- Third-party analytics and advertising tools, such as Google Analytics, for understanding and improving your experience (with appropriate data safeguards)
- Legal or regulatory authorities, if required by law or to protect our rights
All third parties are obligated to maintain confidentiality and data security.
5. Location Data & Consent
If you use location-based features (e.g., demo booking, service availability, or nearest service location), we will:
- Request your permission to access device location
- Store data only for the duration required for the service.
- Allow you to opt-out at any time by disabling location permissions on your device.
We associate location data with your unique device ID and usage behavior only to provide and improve services..
6. Data Retention
We retain data as long as necessary to:
- Fulfill requested services
- Meet legal obligations
- Improve platform functionality
You may request deletion at: support@cluix.in
7. Cookies & Tracking Technologies
We use cookies to:
- Recognize returning users
- Store preferences
- Measure usage and traffic
You may disable cookies through browser settings, but this may affect your experience on the site.
8. Your Rights
- Access and correct personal data
- Delete your data from our systems
- Withdraw consent for certain processing activities
- Opt-out of promotional communications
To exercise any of these rights, please email: support@cluix.in
9. Children’s Privacy
Our Services are not intended for children under the age of 13 (or applicable age under local law). We do not knowingly collect data from minors.
10. Data Security
We use industry-standard security practices including encryption, firewalls, and secure server access to protect your personal information. However, no system is entirely immune to security risks..
11. Policy Updates
We may update this Privacy Policy periodically. If we make material changes, we will notify you via website banner or email. Your continued use of the Services after changes constitutes your consent to the revised policy.
12. Contact Us
For questions or requests regarding this Privacy Policy:
Cluix Pvt. Ltd
Lab-4C-1D, 4th Floor, C Block, Research & Innovation Park,
IIT Delhi Campus, Hauz Khas, South Delhi, Delhi – 110016
+91 8800824467 | +91 9485883388
support@cluix.in | info@cluix.in