Privacy Policy

Effective Date: 22nd June, 2024

1. Introduction

Welcome to Cluix Pvt. Ltd. (“Cluix”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy describes our practices when you interact with our website, mobile applications, or other digital services (“Services”).

2. Information We Collect

We collect both personally identifiable information and non-personal usage data through direct input and automatic technologies. The categories of data we collect include:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment information (collected via third-party secure gateways)
  • Automatically Collected Information:
    • Usage Data: Traffic logs, session duration, feature interactions, accessed resources, search queries, clicks, and page order.
    • Device & Connection Information: IP address, browser type, OS, connection type/speed, device ID, screen resolution, and carrier info.
    • Stored Files & Metadata: Access to media/document metadata with explicit permission to enhance functionality.
    • Mobile Application Data:
      • Installed apps data for personalized experience.
      • Device identifiers (e.g., Android ID, IDFA) for session tracking.
      • Online/offline app status.
    • Location Data: Real-time data (lat/lng/alt/timestamp) for personalized services. You may disable GPS anytime.
    • Last URL Visited: To understand behavior and enhance marketing effectiveness.
    • Preferences & Settings: Language, time zone, display options.

3. How We Use Your Information

  • To process and fulfill orders or service requests
  • To improve and personalize your experience
  • To offer relevant content and product recommendations
  • To monitor app performance, fix issues, and improve security
  • To provide customer support and address your inquiries
  • For analytics and marketing (where permitted by law)
  • To comply with legal obligations and prevent fraud

4. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Service providers and partners involved in payment processing, analytics, hosting, logistics, or support functions.
  • Third-party analytics and advertising tools, such as Google Analytics, for understanding and improving your experience (with appropriate data safeguards)
  • Legal or regulatory authorities, if required by law or to protect our rights

All third parties are obligated to maintain confidentiality and data security.

5. Location Data & Consent

If you use location-based features (e.g., demo booking, service availability, or nearest service location), we will:

  • Request your permission to access device location
  • Store data only for the duration required for the service.
  • Allow you to opt-out at any time by disabling location permissions on your device.

We associate location data with your unique device ID and usage behavior only to provide and improve services..

6. Data Retention

We retain data as long as necessary to:

  • Fulfill requested services
  • Meet legal obligations
  • Improve platform functionality

You may request deletion at: support@cluix.in

7. Cookies & Tracking Technologies

We use cookies to:

  • Recognize returning users
  • Store preferences
  • Measure usage and traffic

You may disable cookies through browser settings, but this may affect your experience on the site.

8. Your Rights

  • Access and correct personal data
  • Delete your data from our systems
  • Withdraw consent for certain processing activities
  • Opt-out of promotional communications

To exercise any of these rights, please email: support@cluix.in

9. Children’s Privacy

Our Services are not intended for children under the age of 13 (or applicable age under local law). We do not knowingly collect data from minors.

10. Data Security

We use industry-standard security practices including encryption, firewalls, and secure server access to protect your personal information. However, no system is entirely immune to security risks..

11. Policy Updates

We may update this Privacy Policy periodically. If we make material changes, we will notify you via website banner or email. Your continued use of the Services after changes constitutes your consent to the revised policy.

12. Contact Us

For questions or requests regarding this Privacy Policy:

Cluix Pvt. Ltd

Lab-4C-1D, 4th Floor, C Block, Research & Innovation Park,

IIT Delhi Campus, Hauz Khas, South Delhi, Delhi – 110016

+91 8800824467 | +91 9485883388

support@cluix.in | info@cluix.in